Cultural Diagnostics
Our client is a global management consultancy that has retained our services to shape their global human resources strategy in the context of rapid growth and expansion. Our mission:
1. Identify the strengths and weaknesses of the culture as perceived and experienced by staff, consultants, and partners
2. Map key cultural dynamics, including beliefs/mental models, interaction patterns and practices that negatively impact the retention, engagement and development of “at risk” consultants (specifically women, ethnic minorities, and non-native U.S. or U.K. consultants)
3. Recommend specific strategies that (a) improve engagement and retention of “at risk” populations, and (b) ensure that the strengths of its culture and firm identity are retained throughout the period of rapid growth and worldwide expansion
Innovation & Solution Design
Our client is a global education company that has retained our services to accomplish a strategic brand transformation. Our mission:
1. Add content and research expertise to the ongoing development of cultural assessment tools and methodologies
2. Assess learning and development needs of key clients across the key geographies
3. Co-develop and implement innovative learning and development solutions aligned with the re-branding and transformational goal of the organization
Improving Client Satisfaction
Our client is an advertisement agency that has retained our services to improve satisfaction and relationship quality with key global accounts by addressing the client-agency cultural interaction dynamics. Our mission:
1. Identify the unspoken variables of client satisfaction on key global accounts
2. Assess critical breakdowns in client interactions including a cultural root cause analysis
3. Recommend specific strategies for measurable improvement of client satisfaction
4. Assist the agency to implement such strategies with key accounts
